About the role
Lead new customers through technical onboarding and integrations. As a mid support professional at Signalcraft, you will join a fully distributed team and collaborate asynchronously across time zones.
Fully remote across Europe with CET-friendly overlap.
What you'll do
- Own support initiatives end to end with a high degree of autonomy.
- Collaborate cross-functionally with product, engineering, and go-to-market teams.
- Work with modern tools: Onboarding, SQL, Project Management, SaaS.
- Contribute to a strong async, documentation-first remote culture.
- Continuously improve processes and mentor teammates where relevant.
What we're looking for
- Proven experience at the mid level in support.
- Hands-on skills with Onboarding, SQL, Project Management.
- Excellent written English and strong async communication.
- Comfortable working independently in a remote-first environment.
Benefits
- Fully remote — work from anywhere within Europe.
- Competitive pay: $32–52/hr.
- Flexible hours — work on your own schedule.
- Home-office and learning budgets.